Insights

The point of view on Revenue Channel Intelligence.

Our thinking is public: articles, press, whitepapers, and video on customer experience management, customer retention, and the voice of the customer across the channel. Read it, use it, bring questions, not budget.

The libraryAll public
Articles
Thinking you can use
Press
News and announcements
Whitepapers
Business cases in depth
Video
Watch the thinking
No gates, no forms. Read it, use it, bring questions.
Featured report

State of Revenue Intelligence for the Channel.

Our flagship report on where revenue is won and lost in the indirect channel, and what the leaders do differently. From the CRN program.

CRN program
5x4
Journey stages by persona
Neutral
Third-party signal
Newsroom

Press and announcements.

Reading a long-form analytical report on a laptop
Take it with you

Thinking you can actually use.

Written to be read, cited, and put to work, not gated behind a form.
Whitepapers and resources

Whitepapers and business cases.

The research and business cases behind PartnerPulse and BrokerPulse. Read the customer experience analytics and customer intelligence that inform each program.

Case studies

Customer stories and outcomes.

Proof of customer retention and customer success in the channel, told through named accounts.

Coming soon

ePlus case study

Our certified-NPS proof story, written up in full.

Coming soon

Additional customer stories

More channel and carrier outcomes, added as they clear approval.

Video and media

Watch the thinking, not just read it.

Thumbnail for The Journey from CX to Revenue Intelligence
Featured

The Journey from CX to Revenue Intelligence

Brochures

Overview brochures.

Coming soon

Brochures

Printable overviews of VistaXM and the Pulse programs.

See the signal

See where your revenue is hiding.

A 30-minute conversation. No deck.